New Leadership for Battletech Line, and what we'd like to see!

As some are aware, Classic Battletech has some new people at the helm. This is good as the game has been, for better or worse, stalled creatively for some time. There has been few new releases (The first two books of the Combat Manual series, and Campaign Operations, as well as 1st Succession War come to mind), it has been dribs and drabs when it comes to new printed product.

Then there is the issue of certain newseen sculpts being pulled from the marketplace for reasons unknown. This is, of course, leading to rumors of everything from "HG's lawyers are suing" to "Someone at CGL Legal thought they needed to have further work done to make sure we don't get sued."

All of this has combined to leave a big communication gap between us the players, and CGL. Yes, there are the forums, and the facebook pages, but when I can't get a simple email about getting a replacement part for a Uziel filled from Iron Wind Metals filled in a timely fashion (Going on two weeks guys, and no response.), then there is a humongous problem.

So what would we like to see out of the new leadership?

• We'd like the new products to get some forward motion, or at least, if there is forward motion, tell us that? Us Alpha Strike players are especially keen as we have seen the plastic lance box sets cut from $20 to $10  and then raised to $15? We'd like some honest talk about the future of Alpha Strike. And, some honest talk about the future of CBT in general.

• We'd love to see this wishlist filled?
• A introductory set with plastic Newseens, or Clan 'Mechs?
• An Alpha Strike boxset?
• A new design suite, perhaps app compatible and able to do conversions across all levels of CBT (Alpha Strike, Classic Battletech, Battleforce, ISIF, etc.)?

• I know that the policy is "we don't do release schedules" because it is hard to meet them in the industry, but some idea as to when we can expect a product, approximately, at least in PDF would be awesome?

• Better customer service from both Iron Wind (which I am aware is an independent company) and the CGL web store. I have personally heard too many horror stories first hand about waiting for product, waiting for response to emails, etc.

I don't think my ideas are too wacked out, and I'd like to hear from you, the audience? What would you like to see from our new overlords? Let's see what the fanbase needs, wants, and desires?

UPDATE: Brent Evans got back to the fans on the Customer Service front:

Hello everyone - I've been able to get a handle on all the cases from my original announcement, so I'm expanding my call out to everyone to make sure no one falls through the cracks.  

As the new Line Developer for BattleTech I'm taking the lead on helping anyone with outstanding Customer Service issues in need of getting their orders fulfilled through the Catalyst web store.  This includes any outstanding orders placed through the old web store as well.  I don't want anyone left behind.  

It was no secret that our old webstore was faltering pretty hard by the time we were able to get the new one built from the ground up, and despite the web-team's best efforts - we've been correcting gremlins every since it went live in November.  We've got a massive product list so there were bound to be glitches, but we are committed to making sure no one falls through the cracks.

And I'm willing to put products where my mouth is to prove it.

So if you have an old issue or product that you ordered, paid for, and for some reason are still waiting for delivery after 60 days or more - please email me directly so I can get it resolved for you.  If you placed an order for a PDF product that never arrived, the link didn't work, or it downloaded the wrong product - please email me directly.  If you've been emailing to the Customer Service address for months and not getting a resolution - just email me directly.  I will send a PDF product of your choice free of charge for every order like these that you send me.  

Thank you for helping us make sure every fan gets their gaming needs fulfilled.  I appreciate your collective assistance.